Banking & Marketing - The Sixth PPeople
1. The Sixth PPeople
The Indian banking industry is not an exception to the modem forces of changes and competition. Many new ideas and strategies have been introduced since the introduction of the new economic policy. Like any other service industry, banking is a labor intensive industry. The human factor plays a pivotal role in the running of the business.
Men unlike machine have varying attitudes, moods, heterogeneous cultures, feelings and above all, different aspirations. With the presence of strong human content in banking business no idea would even get implemented unless it is taken up wholeheartedly. People are crucial to the success of any business. It is far more so in a service oriented industry like banking. The point being stressed here is not simply the need of human approach towards people in banks. It is also not only about making available necessary knowledge and skill for servicing the customer better, but the central point stressed here is that there is a need to market banking products to own grassroots level people before marketing these products effectively to customers. Each employee in a bank irrespective of his position in the bank hierarchy is both a recipient and provider of service. Unless each employee extends support to his colleagues and also receives support from them, work flow will get obstructed and the victim will be the customer.
In other words to satisfy a customer, people who participate this must be right and apt ones.