Banking & Marketing - The Fifth PProcess
1. The Fifth PProcess
The process is crucial to the bank marketing strategy. It gives value to the buyer and an element of uniqueness to the product. It is very significant because it provides competitive advantage to the bank.
The importance of process in bank marketing strategy is based on value chain conceptgiven by Michael Porter. The concept basically stresses close attention to all the organizational activities marketing the final product to the customer.
In the banking context, a typical value chain would encompass all activities right from the product conceptive stage down to its marketing at branch level. All these ultimately leading to the customer s satisfaction with the product he has purchased. The value chain concept emphasizes that all these organizational activities have to be closely monitored and reviewed as an ongoing basis and all those activities which do not add value to the product used to be reviewed and modified. It is also useful in focusing attention on those organizational activities or processes which give uniqueness to the product. And the element of uniqueness in the product is a basic condition for acquiring competitive advantage.